Frequently Asked Questions
Ordering
Engraving
Shipping
Returns
Security and Privacy
Gifts
Account
International
Technical Issues
Trophy Assembly
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Ordering :
How do I place an order?
besttrophiesandawards.com has easy online ordering! Just go to the product page for the item that you would like to buy,
and click on the "Buy" button, you can adjust the quantity. In the order notes to seller, please add your desired text for
engraving. Please email any additional artwork/logos to sales@besttrophiesandawards.com
What is the minimum order amount?
Due to the cost of fulfilling and processing a single order, we have a minimum order charge of $15.00. If your order is less
than the minimum amount, it will bill at $15.00. The minimum amount does not include sales tax or shipping fees.
How do I know if an item is in stock?
We include the stocking time in our production time and guaranteed arrival date. Close-out items may be subject to limited
quantities and are not guaranteed to be in-stock. We will contact customers immediately for any stocking problems.
How do I request samples?
In general, we do not provide free samples. In order to obtain a sample, we request that you order the item through our
website in the standard manner. For large orders, we may make an exception to this policy. Please contact Customer
Service for assistance.
How can I track the status of my order?
If you need to change an order after it has been placed over the website, please contact Customer Service immediately.
Once an order has been submitted, there may be a fee for any subsequent changes.
How can I cancel an order?
Orders may be cancelled before engraving or production has begun without penalty. If engraving and/or production has
already started, there will be a cancellation fee proportional to the amount of the order completed.
What if my order is incorrect?
If an order arrives incorrect, we will make every effort to correct the item(s) in time for your event. If the problem is due to
besttrophies.com error, we will send new engraving and/or awards as soon as possible and will attempt to make delivery in
time for your event. If the problem is due to customer error, we will correct the error for a redo fee plus shipping cost.
What if my order is damaged?
If your order arrives damaged, we will make every effort to correct the situation. Besttrophiesandawards.com will not be
responsible for damage caused by shipping companies. Please call Customer Service for assistance with any problems.
What are your different payment methods?
We accept online payment with Visa, MasterCard, American Express, ATM/Debit, and PayPal.
Customers may also send a check or money order as payment, but orders will not ship until the check has cleared our
account.
In some instances, billing may be arranged with purchase order (see below).
Payment with any method other than online credit card or PayPal voids the guaranteed arrival date.
Do you accept purchase orders?
We accept payment with purchase order for select schools, businesses, and government agencies. We require that a
numbered and signed purchase order be faxed to us before we begin production. Please contact our Billing Department to
obtain approval for this payment method.
What is your production time?
Our standard production time varies seasonally, but is usually 3 or 4 business days for most items. To find out our current
production time, see our Home page.
Some items with longer stocking periods have slightly longer production times. If an item has a longer production time, it will
be stated on the product description page.
Production time is included our Guaranteed Arrival dates.
Do you offer rush service?
If you need your items faster than our standard production time, we offer a rush production service for the greater of
$10.00 or 10% of the order total. Rush production can be requested with our Pickup Plus pickup method or Platinum Plus
shipping method. Please indicate the need by date in the Customer Comments box or contact Customer Service to ensure
timely delivery.
Will I be charged sales tax?
Sales tax is collected at the current rate of 8.05% for Arizona orders.
--------------------------------------------------------------------------------
Engraving :
What is the charge for engraving?
We offer free engraving on most all products. In rare instances, we may charge a set-up fee if excessive engraving or
unusable artwork is submitted.
What is the maximum amount of characters allowed?
Because our engraving is free, we do not “count characters”. Each item has an allowable number of free lines of engraving
based upon the size of the item. In general, a line of engraving will accommodate about 25 characters. We will make every
effort to accommodate whatever engraving you would like on an item.
How do I submit my engraving information?
Engraving information is submitted online during the ordering process. After clicking the Buy Now button please add the
engraving in the notes to seller section. Please email all artwork and logos to btawards@qwest.net
We cannot guarantee the accuracy of engraving that is not submitted electronically via our website. As a company policy,
we will not accept engraving information over the phone.
How do I know my engraving will be correct?
Best uses state of the art technology to import engraving information directly into our engraving machines. For engraving
information that is submitted through our website, we guarantee that the information will arrive to you exactly as submitted,
although it will be formatted to look nice on your awards.
Although every effort is made to ensure accuracy, we cannot guarantee the accuracy of engraving that is not submitted
electronically via our website.
Will the engraving look nice?
Yes, we have an engraving staff with years of experience, and we use the highest quality engraving materials and state of
the art engraving technology to create beautiful results. We are confident that you will be amazed with the engraving quality
of the awards that you order. Unless instructed otherwise, our engravers will center all engraving text.
Can I see a proof of the engraving set-up?
We offer a fax proof of engraving on all orders. A $10 fax proof fee is charged to orders totaling less than $50.00
(excluding tax and shipping). For orders of $50.00 or more, fax proofs are free of charge.
Once a fax proof has been sent, engraving will not be performed until the proof has been returned with authorization
signature. For this reason, fax proofs may delay the shipment of your order and we no longer guarantee the arrival date for
orders requesting a fax proof. Your order will be shipped within three working days following receipt of approval of the
proof. Approval must be given via a returned and signed fax proof and will not be accepted over phone or email.
What if my engraving is wrong?
We use state of the art technology to ensure engraving accuracy. In order to ensure complete accuracy of your order, we
require that orders and engraving information be placed through our secure website. If engraving information is not
submitted through the website, we will no longer guarantee the accuracy of the engraving.
In the event that an engraving error is made, we will make every effort to correct the item(s) in time for your event. If the
problem is due to Besttrophies.com error, we will send new engraving and/or awards as soon as possible and will attempt to
make delivery in time for your event. If the problem is due to customer error, we will correct the error for a redo fee plus
shipping cost.
Can I change my engraving?
Once an order has been submitted, there may be a fee for any subsequent changes. If you would like to change an order
that has been placed, please contact Customer Service immediately.
What are your artwork requirements?
For information about artwork requirements, please visit our Artwork Specs section.
Can you help me decide what my engraving should say?
Yes, please email or call us for ideas.
--------------------------------------------------------------------------------
Shipping :
How long does it take for my order to arrive?
We offer guaranteed delivery dates which include production time and time in transit. Standard production time ranges from
2-7 business days and ground shipping can take from 1-5 business days. We also offer faster shipping methods and rush
production service in order to accommodate nearly any event date.
How can I find out the shipping price?
Shipping is based upon weight, shipping address, and service level. To obtain a shipping price quote, please see our
Shipping section.
Can I track my shipment?
Yes, once your order ships, you will be notified by email.
What shipping methods do you use?
Our preferred shipping provider is UPS. For APO, FPO and International orders, we ship via USPS Priority Mail.
Do you ship to P.O. Boxes?
No. We use UPS as our shipping carrier, and they are unable to deliver to post office boxes.
Do you ship to Alaska and Hawaii?
We ship to Alaska and Hawaii via UPS using their available shipping methods and corresponding rates.
Do you ship APO/FPO?
Yes, we ship to APO and FPO addresses via USPS Priority mail. Shipping charges to APO/FPO addresses are equal to
USPS priority mail charge plus $5 handling. We cannot guarantee delivery dates for APO/FPO orders.
How do I ship to multiple locations?
If you need to ship items to different locations, we require that you place a separate order for each shipping destination.
Can I pickup my order?
Orders can be picked-up in Mesa, Arizona. Please contact us for local orders before ordering online.
Do you accept third party shipping number?
We ship with UPS and do not use third party shipping account numbers for any shipping carrier.
What if my order is delayed, lost or damaged when shipped?
While we are not responsible for any delays or damage caused by shipping companies, your satisfaction is our primary
concern. If you experience any shipping problems, please contact us. We will do everything possible to correct the situation.
--------------------------------------------------------------------------------
Returns :
Can I return an item?
To return merchandise for refund or replacement, written/email permission must be obtained in advance. Engraved medals,
plaques, crystal, acrylic, and custom items cannot be returned. Returned merchandise is subject to a 20% restocking
charge and an engraving fee, if applicable. If you receive an order that is damaged or incorrect, please contact us
immediately. We will do everything possible to correct the situation and ensure your satisfaction.
--------------------------------------------------------------------------------
Security and Privacy :
How safe and secure is our website?
Order processing on the Besttrophiesandawards.com website is 100% secure. Features of the site include secure socket
online ordering, multiple servers, triple redundancy power protection and 24 hour guarded protection of our hardware.
What is your privacy policy?
All information given to Besttrophiesandawards.com is privileged information. We take extra effort to ensure complete
confidentiality of your order and award information. If you require changes on your order, please help us by referencing
your customer number, last name and order number. We may ask for additional information to ensure your security.
Besttrophies.com will not sell or give any of your personal information to a third party. We may advise you of certain
specials by email. These special mailings will be limited to a few times a year.
For more information, please see our Privacy Policy.
--------------------------------------------------------------------------------
Gifts :
Do you offer gift boxes?
Some items, such as crystal pieces and premium plaques come in presentation boxes. In general, we do not offer gift
boxes. If gift boxes are required, please contact us to see if special arrangements can be made.
International :
Do you ship to addresses outside the United States?
Shipping charges to international addresses are equal to USPS priority mail charge plus $5 handling. We cannot guarantee
delivery dates for international orders.
--------------------------------------------------------------------------------
Technical Issues :
How can I report technical problems?
If you experience problems using our website, please call or email us. We strive to provide the easiest order placement
methods possible, and appreciate feedback about any problems with using our website.
What can I do if I’m having trouble placing an order online?
If you are unable to place an order through out website, please email the order details to sales@besttrophiesandawards.
com
--------------------------------------------------------------------------------
Trophy Assembly:
What is an unassembled trophy?
”Unassembled” means that has all of the trophy parts are included in the shipment, but that some assembly is required
before presentation.
Why do you offer certain items unassembled?
By offering products unassembled, we are able to offer some products to our customers at lower prices. A few of our
products are shipped unassembled in order to protect the products during shipment.
Is assembly difficult?
No, assembly is always very easy and usually just involves affixing an engraved plate.
Ordering
Engraving
Shipping
Returns
Security and Privacy
Gifts
Account
International
Technical Issues
Trophy Assembly
--------------------------------------------------------------------------------
Ordering :
How do I place an order?
besttrophiesandawards.com has easy online ordering! Just go to the product page for the item that you would like to buy,
and click on the "Buy" button, you can adjust the quantity. In the order notes to seller, please add your desired text for
engraving. Please email any additional artwork/logos to sales@besttrophiesandawards.com
What is the minimum order amount?
Due to the cost of fulfilling and processing a single order, we have a minimum order charge of $15.00. If your order is less
than the minimum amount, it will bill at $15.00. The minimum amount does not include sales tax or shipping fees.
How do I know if an item is in stock?
We include the stocking time in our production time and guaranteed arrival date. Close-out items may be subject to limited
quantities and are not guaranteed to be in-stock. We will contact customers immediately for any stocking problems.
How do I request samples?
In general, we do not provide free samples. In order to obtain a sample, we request that you order the item through our
website in the standard manner. For large orders, we may make an exception to this policy. Please contact Customer
Service for assistance.
How can I track the status of my order?
If you need to change an order after it has been placed over the website, please contact Customer Service immediately.
Once an order has been submitted, there may be a fee for any subsequent changes.
How can I cancel an order?
Orders may be cancelled before engraving or production has begun without penalty. If engraving and/or production has
already started, there will be a cancellation fee proportional to the amount of the order completed.
What if my order is incorrect?
If an order arrives incorrect, we will make every effort to correct the item(s) in time for your event. If the problem is due to
besttrophies.com error, we will send new engraving and/or awards as soon as possible and will attempt to make delivery in
time for your event. If the problem is due to customer error, we will correct the error for a redo fee plus shipping cost.
What if my order is damaged?
If your order arrives damaged, we will make every effort to correct the situation. Besttrophiesandawards.com will not be
responsible for damage caused by shipping companies. Please call Customer Service for assistance with any problems.
What are your different payment methods?
We accept online payment with Visa, MasterCard, American Express, ATM/Debit, and PayPal.
Customers may also send a check or money order as payment, but orders will not ship until the check has cleared our
account.
In some instances, billing may be arranged with purchase order (see below).
Payment with any method other than online credit card or PayPal voids the guaranteed arrival date.
Do you accept purchase orders?
We accept payment with purchase order for select schools, businesses, and government agencies. We require that a
numbered and signed purchase order be faxed to us before we begin production. Please contact our Billing Department to
obtain approval for this payment method.
What is your production time?
Our standard production time varies seasonally, but is usually 3 or 4 business days for most items. To find out our current
production time, see our Home page.
Some items with longer stocking periods have slightly longer production times. If an item has a longer production time, it will
be stated on the product description page.
Production time is included our Guaranteed Arrival dates.
Do you offer rush service?
If you need your items faster than our standard production time, we offer a rush production service for the greater of
$10.00 or 10% of the order total. Rush production can be requested with our Pickup Plus pickup method or Platinum Plus
shipping method. Please indicate the need by date in the Customer Comments box or contact Customer Service to ensure
timely delivery.
Will I be charged sales tax?
Sales tax is collected at the current rate of 8.05% for Arizona orders.
--------------------------------------------------------------------------------
Engraving :
What is the charge for engraving?
We offer free engraving on most all products. In rare instances, we may charge a set-up fee if excessive engraving or
unusable artwork is submitted.
What is the maximum amount of characters allowed?
Because our engraving is free, we do not “count characters”. Each item has an allowable number of free lines of engraving
based upon the size of the item. In general, a line of engraving will accommodate about 25 characters. We will make every
effort to accommodate whatever engraving you would like on an item.
How do I submit my engraving information?
Engraving information is submitted online during the ordering process. After clicking the Buy Now button please add the
engraving in the notes to seller section. Please email all artwork and logos to btawards@qwest.net
We cannot guarantee the accuracy of engraving that is not submitted electronically via our website. As a company policy,
we will not accept engraving information over the phone.
How do I know my engraving will be correct?
Best uses state of the art technology to import engraving information directly into our engraving machines. For engraving
information that is submitted through our website, we guarantee that the information will arrive to you exactly as submitted,
although it will be formatted to look nice on your awards.
Although every effort is made to ensure accuracy, we cannot guarantee the accuracy of engraving that is not submitted
electronically via our website.
Will the engraving look nice?
Yes, we have an engraving staff with years of experience, and we use the highest quality engraving materials and state of
the art engraving technology to create beautiful results. We are confident that you will be amazed with the engraving quality
of the awards that you order. Unless instructed otherwise, our engravers will center all engraving text.
Can I see a proof of the engraving set-up?
We offer a fax proof of engraving on all orders. A $10 fax proof fee is charged to orders totaling less than $50.00
(excluding tax and shipping). For orders of $50.00 or more, fax proofs are free of charge.
Once a fax proof has been sent, engraving will not be performed until the proof has been returned with authorization
signature. For this reason, fax proofs may delay the shipment of your order and we no longer guarantee the arrival date for
orders requesting a fax proof. Your order will be shipped within three working days following receipt of approval of the
proof. Approval must be given via a returned and signed fax proof and will not be accepted over phone or email.
What if my engraving is wrong?
We use state of the art technology to ensure engraving accuracy. In order to ensure complete accuracy of your order, we
require that orders and engraving information be placed through our secure website. If engraving information is not
submitted through the website, we will no longer guarantee the accuracy of the engraving.
In the event that an engraving error is made, we will make every effort to correct the item(s) in time for your event. If the
problem is due to Besttrophies.com error, we will send new engraving and/or awards as soon as possible and will attempt to
make delivery in time for your event. If the problem is due to customer error, we will correct the error for a redo fee plus
shipping cost.
Can I change my engraving?
Once an order has been submitted, there may be a fee for any subsequent changes. If you would like to change an order
that has been placed, please contact Customer Service immediately.
What are your artwork requirements?
For information about artwork requirements, please visit our Artwork Specs section.
Can you help me decide what my engraving should say?
Yes, please email or call us for ideas.
--------------------------------------------------------------------------------
Shipping :
How long does it take for my order to arrive?
We offer guaranteed delivery dates which include production time and time in transit. Standard production time ranges from
2-7 business days and ground shipping can take from 1-5 business days. We also offer faster shipping methods and rush
production service in order to accommodate nearly any event date.
How can I find out the shipping price?
Shipping is based upon weight, shipping address, and service level. To obtain a shipping price quote, please see our
Shipping section.
Can I track my shipment?
Yes, once your order ships, you will be notified by email.
What shipping methods do you use?
Our preferred shipping provider is UPS. For APO, FPO and International orders, we ship via USPS Priority Mail.
Do you ship to P.O. Boxes?
No. We use UPS as our shipping carrier, and they are unable to deliver to post office boxes.
Do you ship to Alaska and Hawaii?
We ship to Alaska and Hawaii via UPS using their available shipping methods and corresponding rates.
Do you ship APO/FPO?
Yes, we ship to APO and FPO addresses via USPS Priority mail. Shipping charges to APO/FPO addresses are equal to
USPS priority mail charge plus $5 handling. We cannot guarantee delivery dates for APO/FPO orders.
How do I ship to multiple locations?
If you need to ship items to different locations, we require that you place a separate order for each shipping destination.
Can I pickup my order?
Orders can be picked-up in Mesa, Arizona. Please contact us for local orders before ordering online.
Do you accept third party shipping number?
We ship with UPS and do not use third party shipping account numbers for any shipping carrier.
What if my order is delayed, lost or damaged when shipped?
While we are not responsible for any delays or damage caused by shipping companies, your satisfaction is our primary
concern. If you experience any shipping problems, please contact us. We will do everything possible to correct the situation.
--------------------------------------------------------------------------------
Returns :
Can I return an item?
To return merchandise for refund or replacement, written/email permission must be obtained in advance. Engraved medals,
plaques, crystal, acrylic, and custom items cannot be returned. Returned merchandise is subject to a 20% restocking
charge and an engraving fee, if applicable. If you receive an order that is damaged or incorrect, please contact us
immediately. We will do everything possible to correct the situation and ensure your satisfaction.
--------------------------------------------------------------------------------
Security and Privacy :
How safe and secure is our website?
Order processing on the Besttrophiesandawards.com website is 100% secure. Features of the site include secure socket
online ordering, multiple servers, triple redundancy power protection and 24 hour guarded protection of our hardware.
What is your privacy policy?
All information given to Besttrophiesandawards.com is privileged information. We take extra effort to ensure complete
confidentiality of your order and award information. If you require changes on your order, please help us by referencing
your customer number, last name and order number. We may ask for additional information to ensure your security.
Besttrophies.com will not sell or give any of your personal information to a third party. We may advise you of certain
specials by email. These special mailings will be limited to a few times a year.
For more information, please see our Privacy Policy.
--------------------------------------------------------------------------------
Gifts :
Do you offer gift boxes?
Some items, such as crystal pieces and premium plaques come in presentation boxes. In general, we do not offer gift
boxes. If gift boxes are required, please contact us to see if special arrangements can be made.
International :
Do you ship to addresses outside the United States?
Shipping charges to international addresses are equal to USPS priority mail charge plus $5 handling. We cannot guarantee
delivery dates for international orders.
--------------------------------------------------------------------------------
Technical Issues :
How can I report technical problems?
If you experience problems using our website, please call or email us. We strive to provide the easiest order placement
methods possible, and appreciate feedback about any problems with using our website.
What can I do if I’m having trouble placing an order online?
If you are unable to place an order through out website, please email the order details to sales@besttrophiesandawards.
com
--------------------------------------------------------------------------------
Trophy Assembly:
What is an unassembled trophy?
”Unassembled” means that has all of the trophy parts are included in the shipment, but that some assembly is required
before presentation.
Why do you offer certain items unassembled?
By offering products unassembled, we are able to offer some products to our customers at lower prices. A few of our
products are shipped unassembled in order to protect the products during shipment.
Is assembly difficult?
No, assembly is always very easy and usually just involves affixing an engraved plate.
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