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Placing an Order
Submitted digitally via email to sales@besttrophiesandawards.com
Engraving information must be submitted in a written format (online, accuracy of orders placed online.
Minimum Orders
We have a minimum charge of $15.00 for all orders. If the item(s) that you select total less than $15.00 (excluding tax and
shipping), your order total will be charged $15.00 plus tax and shipping.
Some items, such as ribbons, require orders of minimum quantities which are stated in the product description.
Changing an Order
Once an order has been submitted, there may be a fee for any subsequent changes.
Incorrect Orders
If an order arrives incorrect, we will make every effort to correct the item(s) in time for your event. If the problem is due to
www.besttrophiesandawards.com error, we will send new engraving and/or awards as soon as possible and will attempt to
make delivery in time for your event.
If the problem is due to customer error, we will correct the error for a redo fee plus shipping cost.
Damaged Orders
If your order arrives damaged, we will make every effort to correct the situation. Best Trophies and Awards will not be
responsible for damaged caused by shipping companies. Please call Customer Service for assistance with any problems.
Canceling an Order
Orders may be cancelled before engraving or production has begun without penalty. If engraving and/or production has
already started, there will be a cancellation fee proportional to the amount of the order completed.
Out of Stock Items
We include stocking time in our production time and guaranteed arrival date for most items. Close-out items may be subject
to limited quantities and are not guaranteed to be in-stock. In the event of a stocking problem, we will contact customers
immediately.
Production time
Our production time is 2-7 business days. We include production and shipping time in our Guaranteed Arrival Dates. When
you reach the shipping section of our checkout process, you will be given different shipping options with corresponding
arrival dates. Choose the shipping option that gives the arrival date you need.
Proofs
We offer a fax proof on most orders. A $10 fax proof fee is charged for orders totaling less than $50.00 (excluding tax and
shipping). For orders of $50.00 or more, fax proofs are free of charge.
We do not have the ability to send proofs on ribbon orders.
Once a fax proof has been sent, engraving will not be performed until the proof has been returned with authorization
signature. For this reason, fax proofs may delay the shipment of your order and we no longer guarantee the arrival date for
orders requesting a fax proof. Your order will be shipped within three working days following receipt of proof approval.
Approval must be given via a returned and signed fax proof and will not be accepted over phone or email.
Artwork
The quality of your logo on the finished product will be directly related to the artwork you provide. Please make every effort
to provide us with high quality digital artwork. Your logo can be sent in a variety of formats. Please visit our Artwork Specs
section for details.
If unacceptable artwork is submitted, your order may be delayed while we try to obtain new artwork. If unacceptable artwork is
submitted, we reserve the right to adjust and/or leave off artwork and to void guaranteed delivery date.
Payment Policies :
Credit Card Processing
Your card is charged when you place your order. We also accept PayPal.
If your order is changed for whatever reason, we will void the first authorization and re-authorize for the correct amount.
Some credit card processors may not immediately release the first authorization after it is voided (it may take a day or two).
This may diminish the available funds if a debit card is used.
Check or Money Order Payments
You can prepay with a check or money order. We will not begin production or ship orders until payments made this way are
cleared.
If you wish to pay by check or money order, please mail your payment to:
Best Trophies and Awards
4210 E. Main St. Ste. 7 & 8
Mesa, AZ 85205
Open Terms
We accept payment with purchase orders for select schools, businesses, and government agencies. We require that a
numbered and signed purchase order be faxed to us before we begin production. Please contact our Billing Department to
obtain approval for this payment method.
Sales Tax
Sales tax is collected at the current rate of 8.05% for Arizona orders.
Shipping Policies :
Rush Orders
If you need your items faster than our standard production time, we offer a rush production service for the greater of $10.00
or 10% of the order total. Rush production can be requested with our In-Store Pickup or Expedited shipping method. Please
indicate the need by date or contact Customer Service to ensure timely delivery.
Shipping Costs
Shipping and handling is calculated by weight and varies according to the size of your order. Total weight of your order is
calculated during the order process. If you wish to have expedited shipping please email or contact us.
APO/FPO Addresses
Shipping charges to APO/FPO addresses are equal to USPS priority mail charge plus $5 handling. We cannot guarantee
delivery dates for APO/FPO orders.
Delivery to Post Office Boxes
We use UPS & Fed Ex as our primary shipping company and are unable to deliver to P.O. Boxes.
Third Party Shipping Accounts
We ship with UPS & Fed Ex and can work with you to use your companies shipping account. Please call us first.
Shipping to Alaska and Hawaii
We ship to Alaska and Hawaii by UPS using their available shipping methods and corresponding rates.
International Shipping
Shipping charges to international addresses are equal to USPS priority mail charge plus $5 handling. We cannot guarantee
delivery dates for international orders.
Shipping Problems
While we are not responsible for any delays or damage caused by shipping companies, customer satisfaction is our primary
concern. If you experience any shipping problems, please contact us. We will do everything possible to correct the situation.
Picking Up your order
Orders can be picked-up in Mesa, Arizona by selecting the Pickup shipping method. We will email you when your order is
complete. Visit our Contact Us section for our address and map.
Guaranteed Delivery Dates
We guarantee the delivery date of our orders. If you order does not arrive by the guaranteed arrival date, we will credit the
total shipping cost amount to your account. Guaranteed delivery dates are void for orders with a fax proof or payment
method other than credit card submitted online. Also, we are not responsible for delays caused by shipping companies. For
complete information, see our Guarantee section.
Return Policy :
Returns
To return merchandise for refund or replacement, written/email permission must be obtained in advance. Engraved medals,
plaques, crystal, acrylic, and custom items cannot be returned. Returned merchandise is subject to a 20% restocking charge
and an engraving fee, if applicable. If you receive an order that is damaged or incorrect, please contact us immediately. We
will do everything possible to correct the situation and ensure your satisfaction.
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